HELPDESK MANAGEMENT

Your customers are in good hands. From general inquiries and troubleshooting to interventions by our engineering team, we help you build a stronger relationship with your customer base.

Leaving your support with WYLog allows you to scale your business without the need to recruit, train and retain qualified support staff. Our three-tier support team is available to help your customers around the clock and in 19 languages- covering EMEA, APAC and the Americas

Tier 01

TIER 01

Our team of tech-savvy agents can easily assist your customers and answer their questions through phone or live chat, ensuring that they get prompt answers.

Tier2

TIER 02

Our team of tech experts will assist your customers for more in depth questions that would need technological insights.

Tier 03

TIER 03

Our Engineers and IT Experts will assist your customers for more specific concerns about your application or software. These skilled experts have exclusive back-end access to the codes of your system or application allowing them to provide the exact solution your customer need.

Managed Helpdesk